Privacy Policy - Bob Group

Purpose of the policy

Bob Group (Pty) Ltd respects your privacy and takes the protection of personal information very seriously. This privacy policy has been compiled to better serve those who are concerned with how their “Personally Identifiable Information” (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context

Please read this privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.

This policy is applicable to all visitors to our website, clients who have subscribed to the services we offer and customers of our clients and are referred to in this policy as “you” or “your”. “We”, “our” or “us” refers to Bob Group (Pty) Ltd.

Acceptance of terms

You must accept all of the terms of this policy when you register to use any of our services. If you do not agree with anything in this policy, you may not register for an account with Bob Group (Pty) Ltd. By registering to use our services, you are deemed to have read, understood and accepted all of these terms.

Please read this privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.

Changes

Bob Group (Pty) Ltd may change the terms of this policy at any time. You will be notified of any changes to the policy by email or by a notice on the website. If you do not agree with any of the changes, you must stop using Bob Group (Pty) Ltd. If you continue using our services following the changes made to the policy, the changed terms will apply to you and you will be deemed to have accepted the terms.

Please read this privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.

Collection of personal information

You are able to browse the website without disclosing information about who you are. Bob Group (Pty) Ltd only collects information from you once you register for an account, subscribe to a newsletter or voluntarily enter any personal information on our site.

When registering on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. We may, at our sole discretion, request additional personal information from you. You may be required to confirm and certify such details as your identity, address and contact information for security and verification reasons.

Bob Group (Pty) Ltd also collects information from any form of correspondence, such as emails and telephone conversations, from you or from a third-party about you. This information will be retained as long as necessary for achieving the purpose for which the information was collected, unless the retention of the information is required by law or contractual purposes.

Please note that this website is not directed at children. Bob Group (Pty) Ltd does not knowingly collect personal information from children and will not process personal information concerning a child.

Please read this privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.

Use of personal information

Bob Group (Pty) Ltd may use the personal information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication or use certain other site features in the following ways:

To personalise the user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To quickly process your transactions.
To remember your information that you will not have to re-enter it during your next visit to the website.
To analyse website usage metrics to offer better site experiences and tools in the future.
To send administrative messages and product update emails to you regarding the website. You may choose to opt-out of any emails that we send to you.
We are the sole owners of the information collected on this website. We will not share, sell or rent this information to others in any way other than as disclosed in this privacy policy.

Regulation of personal information

This policy adheres to the Protection of Personal Information Act 4 of 2013 and the Promotion of Access to Information Act of 2000 and the Promotion of Access to Information Act 2 of 2000.

The Protection of Personal Information Act (POPI) was signed into law to promote the protection of personal information processed by public and private bodies.

Thus, customers may request confirmation of whether or not Bob Group (Pty) Ltd holds any personal information regarding the customer. Customers may also request a record of what personal information is held by Bob Group (Pty) Ltd, as well as information about any third party who have had access to this information.

The Promotion of Access to Information Act (PAIA) was passed to give effect to the constitutional right of access to any information held by public of private bodies for the exercise and protection of any rights.

PAIA allows customers to access their own personal information that is held by Bob Group (Pty) Ltd without request. You are able to do so by accessing your account online or by emailing or phoning us. This includes, but is not limited to:

Account information
Personal records
For access to any information other than that specified above, the procedure set out in the Bob Group (Pty) Ltd PAIA manual must be followed. This process is in accordance with the Promotion of Access to Information Act.

The Bob Group (Pty) Ltd PAIA manual is available here, including the prescribed request form and fee structure.

Third-party website and content

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”).
Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.
Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms and Conditions no longer govern.
You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party.
You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.SOCIAL MEDIA AS A “THIRD-PARTY”:
As part of the functionality of the Site, you may link your account with online accounts you have with third-party service providers (each such account, a “Third-Party Account”) by either: (1) providing your Third-Party Account login information through the Site; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account.
You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account.
By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Site via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account.
Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Site.
Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Site. You will have the ability to disable the connection between your account on the Site and your Third-Party Accounts at any time.
PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS.
We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content.
You can deactivate the connection between the Site and your Third-Party

External links

At our discretion, Bob Group (Pty) Ltd may include or offer links to third-party products or services on our website. These third-party sites have separate and independent privacy policies. We are therefore not responsible, give no warranties, nor make any representations in respect of the privacy policies or practices of any third-party websites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Data breach

The definition of a personal data breach is broad but encompasses all kinds of security incidents that impact personal data. If data is lost, disclosed, changed or destroyed, then there was a breach. In the case of a data breach, Bob Group (Pty) Ltd will notify the Information Regulator for the PAIA and POPI Act, as well as any parties whose personal information have been accessed or acquired by an unauthorised party. The notification will, at the very least, contain the following information:

A description of the personal information that was accessed or required;
A description of the possible consequences of the security compromise;
A description of the measures taken or proposed to be taken by Bob Group (Pty) Ltd to remedy the security breach;
A recommendation of the measures that any party whose personal information was leaked in the security compromise should take in order to mitigate the possible adverse effects of the security compromise;
The identity of the unauthorised person, if known, who accessed or acquired the personal information.

In addition to the above procedure, Bob Group (Pty) Ltd will also respond with the data breach and response plan:

Confirm the data breach.
Contain the breach.
Assess the risks and impact.
Report the incident.
Evaluate the response.

DATA BREACH POLICY:

Confirm the Breach: Bob Group (Pty) Ltd should act as soon as a data breach has been discovered. Where possible, the data breach should first be confirmed, but depending on the severity of the risk, an official confirmation may not be necessary,
Contain the Breach: The following steps should be taken where applicable to contain the breach:
- Shut down the jeopardised system.
- Determine if the compromised data can be recovered and if any steps can be taken to limit the damage.
- Stop any further unauthorised access to the system.
- Reset passwords if they have been compromised.
- Isolate the cause of the data breach, and if applicable, change the access rights and external connections to the jeopardised system.
Assess the Risks & Impact: Bob Group (Pty) Ltd should assess the risks and impact on individuals, customers and organisations to better notify the affected parties.
Report the Breach: Bob Group (Pty) Ltd should report the data breach to the Information Regulator as soon as the breach has been contained. The parties who have been affected by the data breach should then be informed of the data breach. Parties should be notified of the breach within five business days. The notification will contain all the information as set out in the POPI Act, as well any preventative measures that can be implemented by the affected parties.
Evaluate the Breach: After all steps have been taken to resolve the data breach, Bob Group (Pty) Ltd should review the cause of the data breach and evaluate the security measures. New practices and measures should be put in place where applicable.

Anti-spam policy

Bob Group (Pty) Ltd is committed to permission-based email marketing practices and may update this policy, provided that notice of any changes is given. Your use of this website constitutes your acceptance of the terms and conditions of our Anti-Spam Policy.

Spam is commercial email or unsolicited bulk email, including junk mail, which has not been requested by the recipient. Spam is the opposite of permission-based email. If you believe that you have received Spam connected to Bob Group (Pty) Ltd in any way, please send a complaint, including the unsolicited email to legal@bob.co.za. You may also provide any other information that you believe may help the investigation. We do not investigate or take any action based on anonymous Spam complaints.

Individuals who register on Bob Group (Pty) Ltd and provide us with their email address, give us permission to send information on related information, products and services to said email address. In order to protect your privacy, Bob Group (Pty) Ltd does not sell, share or trade our subscriber list with anyone for any reason and you may unsubscribe at any time by following the instructions at the bottom of each email.

Advertising communications consent

As a customer of any Bob Group service (Bob Go, Bob Shop, Bob Pay) you agree to receive advertisements in various forms, including digital advertising, promoting other services offered by Bob Group. By using any Bob Group service, you acknowledge and consent to receiving such advertising communications.

Correction of personal information

If your personal information changes at any point or you no longer wish to use the services of Bob Group (Pty) Ltd, you may correct, update or remove your personal data that was provided to us. You are able to do so by accessing your account online or by emailing or phoning us.

If you would like your personal data to be removed, we will delete your account. However, records of your personal data will be kept for a period of five years for lawful and statistical purposes in accordance with the Protection of Personal Information Act. This information will be retained; not used, shared or sold. After the five-year period, your personal information will be destroyed.

Contact

If there are any questions regarding these terms and conditions, you may contact us using the information below.

Johannesburg

Bob Group (Pty) Ltd
Ground Floor, Building 2
Silverpoint Office Park
22 Ealing Crescent
Bryanston
Johannesburg
2191

Pretoria

Bob Group (Pty) Ltd
8th Floor, Menlyn Central Office Tower
125 Dallas Avenue
Menlyn
Pretoria
0181

legal@bob.co.za

+27 12 940 1060